Shipping policy
Processing Time
- Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays).
- Once your order is processed, you will receive a confirmation email with your tracking details.
Shipping Methods and Delivery Times
- Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, and holidays.
- Please note that shipping to remote or rural locations may take additional time.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the delivery status of your package.
Lost or Delivered Items
- If your tracking information shows that your package has been delivered but you have not received it:
- Please contact the shipping carrier directly for assistance in locating your package.
- If you suspect theft or other issues, we recommend reaching out to your local police department.
- MyBeautyCT.com is not responsible for lost or stolen packages that are marked as "delivered" in the carrier's tracking system.
Returns Due to Incorrect Address
- Please ensure that your shipping address is accurate before placing an order.
- MyBeautyCT.com is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
- If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 7 days of delivery.
- Email us at mybeautysupply1456@gmail.com with your order number and photos of the damaged items for assistance.
Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to store:
- Email: mybeautysupply1456@gmail.com
- Phone: 203-507-2353
- Hours: Monday - Friday, 9 AM - 7 PM (EST)
Thank you for choosing MyBeautyCT.com. We appreciate your business and look forward to serving you!